Support

For any question, feedback or issue, email [email protected] or message us on Zalo. We respond within 72 hours, usually sooner.

Email

[email protected]

Zalo

0866724696

To speed things up, include the email you sign in with, the book title and chapter number affected, when it happened and a screenshot if available. Never send passwords, API keys or verification codes.

If you were charged but not credited, charged twice, or need a refund, email [email protected] with a subject starting "[Payment]" and include the transaction reference or receipt, amount, currency and time.

SePay bank transfers usually credit within minutes. If your balance has not updated after 15 minutes, email us right away with a photo of the receipt.

Refund cases are described in section 4 of the Terms of Use. See the Contact page for per-channel details.

A workspace can translate with the system key (billed per character), your own provider API key, or the ChatGPT relay extension that uses your signed-in chatgpt.com session.

• Switch the active source: Settings -> AI connections -> click "Use this source" on the provider you want.
• Extension disconnected: reopen the extension on the browser toolbar and check the device is still paired and the chatgpt.com tab is still signed in.
• Translation stalls: check the source status under Settings -> AI connections; an exhausted own-key provider pauses until you add quota.

To report copyright infringement or inappropriate publicly shared content, email [email protected] with a subject starting "[Copyright]" (rights violations) or "[Report]", including the URL of the content. The full process — the evidence required and the timelines — is on the Copyright policy page.

We respond within 72 hours. Clearly substantiated requests have the link removed first; we contact the uploader afterward.

You can delete your account directly in the app: Profile -> danger zone -> Delete account. This removes your account and personal data and cannot be undone.

If you cannot sign in, email from the address you registered with to [email protected] with a subject starting "[Delete account]" or "[Privacy]". Requests from a different address may be rejected so nobody else can delete your account.

• Your wallet balance and any active plan are not refunded and are lost with the account — export your books and use the balance first.
• Deleting your account does not cancel an external plan renewal; if you renew through Polar, cancel under Manage billing first.
• Transaction records (invoices, payments) are retained for the legally required period, separate from your personal profile.

• Forgot your password? 2Novel signs you in with Google; if you have set a login password (Profile -> Login password), use the "Sign in with email and password" option.
• Paid but no balance yet? See Payment problems above — email the transaction reference after 15 minutes.
• A translated chapter has errors? Run the check/fix step on the chapter page, or edit the text by hand and save — your edits are kept.
• Want a different model? Settings -> AI sources lets you choose the provider and model for analysis, translation and fallback.

Contact

Detailed contact channels

Privacy

Privacy policy

Copyright

Copyright policy (DMCA)

Privacy

Privacy policy

Pricing

Plans and pricing