2novel1.What is refunded automatically
Principle: you pay only for chapters that actually finish translating.
- A failed chapter is automatically refunded for the exact amount deducted. Tell us if the refund has not appeared after 24 hours.
- If you cancel a waiting chapter, the amount deducted is also refunded. Completed chapters are not refunded.
- Duplicate charges for the same chapter, or charges for a chapter that did not run, are fully refunded after reconciliation.
2.What is not refunded
- A successfully created translation you dislike for style or consistency. Try a few chapters before running a large batch.
- The plan fee for the current period when you downgrade partway through. The plan stays effective until the end of the period.
- AI fees charged by your own provider.
3.Asking for a refund
For refunds outside the automatic cases, send your request within 30 days of the transaction, including its reference, time and amount.
A chapter refund to your 2Novel balance is not a refund to your card or bank account. For plan-payment problems with a payment provider, send your receipt to support for reconciliation.
- Support email
- [email protected]
- Full terms
- Terms of Use