Contact & support

2Novel (2novel.app) is operated by an individual owner in Vietnam. The two channels below are our official support contacts. Pay only through the in-app process and the payment provider opened from it: SePay or Polar when available. Do not transfer money to someone claiming to be support outside that process.

Email

[email protected]

Zalo

0866724696

For an error or help using the service, email or contact us on Zalo using the details above. We respond within 72 hours, usually sooner. Please include:

• The email you use to sign in to 2Novel.
• The book title and chapter number affected.
• When it happened, with a screenshot if available.
• Whether you are using the system key or your own API key.

Do not send passwords, passphrases, API keys, verification codes or full card numbers. Hide these details in screenshots.

If you were charged but not credited, charged twice, or need a refund, email [email protected] with a subject starting “[Payment]” and include:

• The transaction reference or receipt from your bank, SePay or Polar.
• The amount, currency and transaction time.
• Your 2Novel sign-in email.
• Whether you want balance credited, a refund or reconciliation.

Refund cases are described in section 4 of the Terms of Use.

Rights holders requesting removal of publicly shared content on 2Novel should email [email protected] with a subject starting “[Copyright]” and include:

• The URL of the content you are reporting.
• The original work’s title and the material being infringed.
• Evidence that you are the rights holder or an authorized representative.
• Your full name, address, email and phone number.
• A statement that the information is accurate and that you accept legal responsibility for it.

We respond within 72 hours. For clearly substantiated requests, we remove the link first and contact the uploader afterward.

Email the support address above with a subject starting “[Privacy]”. If possible, use your 2Novel sign-in email. Name the relevant workspace and whether you request access, correction, deletion, a copy of data, restriction, objection to processing or withdrawal of consent.

You do not need to sign in to send a request. If you have lost access to your sign-in email, explain this in your message. We may need to verify control of the account before releasing or changing data. Do not send identity documents, passwords or API keys in your initial message.

In-app book exports let you keep text and translations; they are not a complete copy of account data. Account deletion does not cancel external subscription renewal. The server pauses deletion when retained provider billing evidence needs review, keeping the account and data available; use Manage billing when offered or contact support for recovery. A local canceled or expired plan may still need review, and the safeguard does not cancel or refund a subscription.

You can still contact us. Include the approximate date, amount and currency, payment method, sign-in email and what has not updated. Send only the relevant part of a receipt and hide sensitive details.

Copy the email address above, open your email app and start a new message. Clicking the link only opens an email app; it does not send a request. You still need to send the message yourself. You can use this address even if the 2Novel app is temporarily unavailable.